WHO CONTROLS YOUR DATA
In case of your activities on our website, including acting as a user after registering a user account with us, the personal data controller (i.e. the organization that is collecting your personal data) is MAIA Exchange. When entering into an agreement with a Service Provider named below, your personal data will be jointly controlled by the Service Provider and MAIA Exchange. Your personal data may be processed by one or more of the MAIA Exchange companies.
PERSONAL DATA WE COLLECT
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Generally, we do not rely on consent as a legal basis for processing your personal data, except in jurisdictions where consent is explicitly required. Unless not recognized under the applicable local data protection laws of the country where your personal data is being processed, examples of the lawful basis on which we rely include: where the processing is necessary for us to perform a contract we have with you and providing services to you, compliance with a legal or regulatory obligation, or in accordance with the protection of our legitimate interests. In countries where consent is explicitly required, including the UAE, we will obtain consent to process personal data in compliance with such local law requirements.
When you visit our website, we collect the IP address of the device you use to connect to the internet. In addition, we may gather other information such as the type and version of the browser you are using, the type of operating system you have, and which website you came from or advertisement you viewed or clicked on. This information helps us provide an online experience that matches your device and to manage our online advertising as well as manage our risks.
We may also collect information about how a visitor uses our website. This information is not personally identifiable and will only be used to find out how our services and website are used. This information may include how much time is spent on our website, which other websites visitors came from, and which other websites visitors go to. The collection of this information allows us to prepare for traffic load demands and to deliver relevant information efficiently.
If we combine non-personal information with personal data, the combined information will be treated as Personal Data for as long as it remains combined.
When contacting us and providing your name and email address, we might retain this information to provide a better user experience for you should you contact us again in the future.
On registering a User Account, we obtain your name and e-mail address and other information when identifying yourself through third parties (e.g. LinkedIn). When submitting an investor or fundraising application on our website, we may request and collect the following information:
- Information about your identity, such as your name, address, phone number, title, date of birth, nationality, and residency
- Information related to transactions arising from your relationship with us
- Information to assess the appropriateness of the services and products made available by us to you, and to provide you with appropriate investor protections
- Information about the company, including your business name, registration number, address, phone number, email address, field of activity, and stage.
We do not collect any special categories of personal data about you.
PERSONAL DATA WE COLLECT
We will use your personal data only where it is lawful to do so.
We will/may collect, use, disclose, and/or otherwise process your personal data for any one or more of the following purposes:
- administering, facilitating, processing and/or dealing in any matters relating to your use or access of our website, including identifying you for login to our website, our portals and other online services provided by or on behalf of us;
- user onboarding or sign-in process, either directly or via a third-party service provider;
- monitoring, processing and/or tracking your use of our website in order to provide you with a seamless experience, facilitating or administering your use of our website, and/or to assist us in improving your experience in using our website;
- assessing and processing your request for the purchase of and/or subscription to our products and/or services;
- registering you as our customer and/or to deal with, process and/or administer the account that you may open with us, whether a membership account or otherwise
- providing our services to you and arranging any transaction you have made through our website;
- monitoring your usage of our services;
- carrying out your instructions or responding to any inquiry given by (or purported to be given by) you or on your behalf including responding to your inquiries and complaints, or responding to or dealing with your interactions with us;
- contacting you or communicating with you via phone/voice call, text message and/or email and/or postal mail for the purposes of administering and/or managing your use of our website, your registration and/or account with us, your relationship with us or any transactions made by you with us;
- security, administrative and legal purposes;
- statistical and marketing analysis;
- for marketing purpose and in this regard, we would be providing you with marketing, advertising, and promotional information, materials, and/or documents relating to products, services, and/or events (including those of our clients and partners with whom we may collaborate with) that we (including our affiliates) or such clients and partners may be selling, marketing, offering, organizing, involved in or promoting, whether such products, services and/or events exist now or are created in the future, by way of postal mail, electronic transmission to your email address(es), and/or through other modes of communication, in compliance with applicable local data protection law. You may unsubscribe at any time;
- complying with or as required by any applicable law, court order, the order of a regulatory body, governmental or regulatory requirements, of any jurisdiction applicable to us or our affiliates, including meeting the requirements to make disclosure under the requirements of any law binding on us or our affiliates, and/or for the purposes of any guidelines issued by regulatory or other authorities of any applicable jurisdiction with which we or our affiliates are expected to comply;
- conducting research (including customer research), surveys, market surveys, analysis and/or development activities (including but not limited to data analytics, surveys and/or profiling) to improve our services and facilities, or to improve our understanding of your interests, concerns, and preferences, in order to enhance any continued interaction between yourself and us connected or in relation to our platform, or improve any of our products or services;
- customer relations, and to help us in any future dealings with you, by identifying your requirements and preferences;
- storing, hosting, backing up (whether for disaster recovery or otherwise) of your personal data, whether within or outside the jurisdiction of your MAIA Exchange service provider;
- facilitating, dealing with and/or administering external audit(s) or internal audit(s) of our business or that of our affiliates;
- to create reports with respect to our transactions with you, and/or producing statistics and research of such transactions for internal and/or statutory reporting and/or record-keeping requirements;
(collectively referred to as the “Purposes”).
We may contact you occasionally to provide you information about our new products and services, and we will do so in compliance with applicable local data protection law. When sending you direct communication in the form of email or otherwise, we may use software that is able to see whether or not you have received, opened, and/or clicked on the contents of these messages.
If you no longer wish to receive any marketing or promotional communications, you may always opt-out in the communications preference section of your User Account, send us an e-mail, or click an unsubscribe link in the e-mail sent to you. If you are having difficulties unsubscribing, please contact us at email@example.com.
COOKIES AND TRACKING
We may make use of browser “cookies.” Cookies are small pieces of information that are stored by your browser on your computer’s hard drive when you visit our Website. They allow us to see if you have logged in, checked your status as a subscriber or user, and facilitate access to your preferences. In the course of providing advertisements to this website, third-party advertisers may place or recognize a unique cookie on your browser.
Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Certain parts of our website will not function properly if the usage of cookies is blocked. MAIA Exchange is not liable for any loss of functionality or quality of the website if the usage of cookies is blocked.
We may also use tracking software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website, and also to keep you informed of our activities.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Please send all requests to firstname.lastname@example.org. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of your legal rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Note that where another local law is applicable, we will provide rights of access to your personal data in accordance with such rights which may include levying a fee for your exercise of such rights or restricting access to your personal data.
LINKS TO OTHER WEBSITES
As part of the services we provide, we may include links allowing you to access third-party websites. We do not control these third-party websites and are not responsible for the content that appears on those sites and we do not endorse them. When you leave our website, we encourage you to reach the privacy policies of every website you visit to understand how they use your personal data.
MAIA Exchange takes the security of your personal data seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable supervisory authority of a breach where we are legally required to do so.
YOUR RIGHT TO LODGE A COMPLAINT
You have a right to make a complaint at any time to your country’s data protection authority. We would, however, appreciate the opportunity to deal with your concerns before you approach any supervisory authority so please contact us directly in the first instance.
CHANGES TO THIS POLICY
31 August 2020